Keys to a superior customer experience with The Hotel Tech Talk Sam-Erik Ruttmann

On January 5, I enjoyed discussing the future of guest experiences with Sam-Erik Ruttmann and The Social Hotelier.

Topics we discussed

In our interview Sam-Erik and I discussed some of the following:

1. Reluctance of hotels to use more technology (7:20)

2. Future of technology in the hotel industry (12:06)

3. Using technology to personalize guest experiences (14:30)

4. Gourmet VS Street food :-) (18:36)

You can also check out our latest blog about how to drive revenue using guest engagement here.