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Copyright (C) 2019 Portier Technologies Ltd. All Rights Reserved

W Paris

A Better Guest Experience

70%

Average

Guest Engagement

15%

Of TripAdvisor Reviews mention Portier

Goal

Stay connected to and engaged with guests who choose to spend the majority of their stay exploring the city

Strategy

Leverage the mobility of Portier Phones and keep guests connected, informed and engaged everywhere

Method

Incorporate a W Insider branded city guide into the Portier Phones and keep guests engaged via chat

Results

Significant increase in positive reviews, engagement levels above 70% and an easier way to handle guest requests

Banyan Tree Samui

Better Service, More Sales

218,000

Hotel Articles Viewed on

Portier Phones

21

Guest sessions per room per day on Portier Phones

$2000

Additional revenue generated per villa with Portier

Goal

Provide a superior service by increasing engagement and offering unique content and promotions to guests

Strategy

Leverage high engagement and open rate of Portier Phones and custom messages to drive better customer service

Method

Push relevant high quality spa content via the Portier Phone to guests staying in Banyan Tree villas

Results

Better in-room service indicated by 433% increase in number of in-villa spa treatments